RETURNS/EXCHANGES

‘Sam Juliana’ is a small business with only me, Sam (hi!), in charge of everything and doing all the work. My Return/Exchange Policy is a sustainable policy that reflects and respects the uniqueness of my business.

It is as follows:

-No return for refund or exchange for any accessory or artwork ever. This includes both original artwork and prints of my artwork.

-No return for refund or exchange on the printed art tees, or any other product I design that's made to order.

-No return for refund or exchange can be granted on pieces of clothing on sale. 

-I can only accept returns for a refund, & exchanges, if the article of clothing being mailed back to me by you is in perfect condition. If not in perfect condition, item cannot be returned for a refund or exchanged.

-If an item was purchased at a craft show or other event, then no return for refund or exchange can be granted. That sale is final.

 

Return for refund:

Only 1 return for a refund per customer per year is allowed.

If a return for refund is desired, you must contact me immediately at samjulianaclothing@gmail.com. You must return the article of clothing to me within a week after receiving it. To be clear: it must be postmarked to be sent back to me within a week following the date of delivery to you, whether or not I receive it within a week. The latest it can be postmarked is on the 7th day since date of delivery to you). The article of clothing must be in perfect condition in order for the refund to be granted.

All shipping charges at this point are paid by you. When mailing it back to me for the refund, it must be insured for the full amount and shipped back to me using a tracking number.

There is a restocking fee of 10% of the cost of the article of clothing being returned for a refund. When I send you your refund, it will reflect my restocking fee policy.

 

Exchanges:

Only 1 exchange per customer per year is allowed.

If an exchange is desired you must contact me immediately at samjulianaclothing@gmail.com to discuss reason for exchange. Exchanges must be mailed back to me in perfect condition within a week of you receiving it in order for the exchange to be granted. To be clear: it must be postmarked to be sent back to me within a week following the date of delivery to you, whether or not I receive it within a week. The latest it can be postmarked is on the 7th day since date of delivery to you.

The deadline you have to decide which item/items to exchange it for must occur within a week of purchase of the article of clothing. Once you decide which item/items you’d like instead, please contact me immediately at samjulianaclothing@gmail.com, specifying the item/items. 

If the item you are exchanging it for costs more, you pay that difference. And if there is a difference owed during the exchange process, and you are located in California, you will also have to pay sales tax on that difference owed to me.  All shipping charges at this point are paid by you. When mailing it back to me, it must be insured for the full amount and shipped using a tracking number.

 

FYI: 

I try to be as clear as possible about sizing in each listing. If you are ever unsure of fit, and have questions about sizing, please always contact me! I am always very happy to help! I can send further photos and measurements, if necessary. Reaching out to me is always the easiest and best option if you have any questions before purchasing.